Archives for January 2010

My Twitter Digest for the Past Week 2010-01-25

New Sundance blog post by @ebertchicago – 2 documentaries about primary school education in US & Kenya http://j.mp/7qzVWd # Note to Travel Industry – Consumers like simplicity… RT @Overstock: @RobertKCole It'll always be $2.95 or cheaper! # Buying two 182 pound file cabinets from @Overstock – Nice to see the shipping remains $2.95 with no […]

My Twitter Digest for the Past Week 2010-01-18

@coolmind33 Was that a threat or a promise? I would consider it an honor if you would unfollow me. in reply to coolmind33 # 55 jet powered innovations – cool ones for speed freaks & lame ones for "jet setters" – http://j.mp/7v3kla # Funnelscope meta-searches Expedia, Orbitz, Kayak & TripAdvisor hotels; needs work on ranking […]

My Twitter Digest for the Past Week 2010-01-11

Very cool Augmented Reality App – RT @google: Physics + space + IT = Sky Map app for Android http://bit.ly/8yMb9g # @AvWeekBenet A personal favorite is Young Island Resort – off the coast of St. Vincent. Small & off the beaten path #travel in reply to AvWeekBenet # Hotel Revenue Management tool company seeking exec […]

My Twitter Digest for the Past Week 2010-01-04

2009 Unsuspecting Travel Hero (Four Seasons Santa Barbara) and Unsuspecting Travel Zero (AirTran) Awards http://j.mp/7GfUnr # http://twitpic.com/wga9u – View from our @HyattWaikiki Deluxe Ocean Front Room – Off the ship; 3 more days on Oahu. # Hangin' in Hilo watching whales breach off the bow & Air Force 1 get loaded off the stern of […]

2009 Unsuspecting Travel Hero and Travel Zero Awards

Four Seasons’ Santa Barbara Resort, The Biltmore received the 2009 Unsuspecting Travel Hero Award for proactively responding to a guest who had an issue with the music playing on the radio after the hotel’s turn down service made up the room. A relatively small issue that was cleverly identified and elegantly addressed in a highly personalized manner. Recognized for its multi-faceted, yet consistently customer hostile advance seat assignment policy, AirTran Airways received the 2009 Unsuspecting Travel Zero Award. The AirTran policies fundamentally insult a traveler’s intelligence while simultaneously wasting their time – truly a remarkable accomplishment.