@jgabbott Figured reading about the saga was nearly as tiring as enduring it 🙂 worst part was it was all easily avoidable in reply to jgabbott # Milwaukee air lift up 15.2%! RT @CravenTravels: @RobertKCole: Congrats on more choice/options from MKE http://bit.ly/4yjNIt # @mrdavidwhitley Let me know what they are looking for re: Las Vegas […]
Archives for July 2010
Story of Two Deaf & Blind, but Mostly Dumb Airlines
July 26, 2010 By 4 Comments
Flight arrangements for a recent business trip turn into a nightmare when Delta and US Airways exhibit consistent customer service failures highlighting unanswered phones, silent Twitter accounts, missed flights, botched refunds and inept ticket agents. In many cases, the carriers were simply deaf and blind when it came to customer needs and understanding of internal policies. In others, the airlines were simply dumb when it came to proactively resolving the customer service breaks that they had caused – with the exception of except for one lone employee.
Is a Facebook Like Button Click for Website Access Evil?
July 24, 2010 By 10 Comments
K2 Ski Company recently shut down its corporate website and directed all users to its Facebook fan page for an exclusive preview of its new 2010 ski line. Many organizations are getting creative to build Facebook communities, but in some cases, the techniques utilized, while innovative, may cause users to click a Facebook Like Button to access the website. Widely referred to as “Like-bait”, where should the line be drawn that separates clever marketing from something that undermines the value and intended use of Facebook’s Like functionality?
Hotwire Expands Menu – Adds Bed Choice
July 20, 2010 By Leave a Comment
Hotwire appears to be testing the ability for travelers to select a specific bed type from participating hotels offering opaque product with its new Bed Choice option. This move benefits travelers by offering greater choice, and hotels with the attractive capability to upsell. This further differentiates Hotwire from Priceline who has not fundamentally changed its Name Your Own Price hotel product since its inception. A greater question is how this move impacts OTA share in the opaque product space and hotel profitability if it increases opaque product sales.
My Twitter Digest for the Past Week 2010-07-19
July 19, 2010 By Leave a Comment
@denschaal This association with @kevinlukemay seems to be impacting you. Will it be daily tea time next? # Just became a contributor in Travel, where I am sharing my expertise with fellow members. Join me here! http://bit.ly/a40FwP # Stuck at SJC for next 5 hours. Thanks @Delta. Let me know if you want to meet-up […]
Big Brother in 1984 Apple Macintosh Ad was Steve Jobs!
July 12, 2010 By 5 Comments
When Apple introduced the MacIntosh computer during the 1984 Super Bowl, Steve Jobs defined the Apple brand promise by daring a community of creative individuals to fight conformity, support innovation and combat overbearing corporations. Too bad that a quarter century later, Apple’s strategies have begun to make Steve Jobs look a lot like Big Brother from that commercial. By controlling the hardware, software and advertising platforms of its mobile devices, Apple has created a totalitarian state that is making decisions for its customers and inhibiting access to information. This former fanboy is disappointed.
My Twitter Digest for the Past Week 2010-07-12
July 12, 2010 By Leave a Comment
Translation for @kevinlukemay: @KingJames is a lot like YaYa Toure and @MiamiHEAT is a lot like @MCFC. Teams buying talent. # Anyone who is not taking Facebook seriously needs to read this blog post. Talent Rules http://j.mp/cI6QIC (via @TechCrunch) # Perhaps because you may have the 3-5am shift 🙂 RT @wendyperrin: You can access the […]
My Twitter Digest for the Past Week 2010-07-05
July 5, 2010 By Leave a Comment
Just back from the neighbor's fireworks extravaganza. Think they bought the Thermonuclear Armageddon assortment… #noburns # Does @beerwars agrees? RT @FrommersTravel: What are the World's Best Cities for Beer? http://ow.ly/261jp | #MKE on the list # Eager to see how @Twitter's @earlybirds and @Facebook's Suggested Interests features create social advertising channels # Great animated @google […]
