An discussion of the challenges facing hotel revenue managers as hotel distribution channels become more complex and chaotic. Presentation by Robert Cole of RockCheetah to the Raimmaker Revenue Management 2014 Gaming and Hospitality Customer Conference held Wednesday, March 26, 2014 at the Bacara Resort and Spa in Santa Barbara, California.
HTNG – 2014 North American Conference
March 6, 2014 By Leave a Comment
An overview of the disruptive business models and technologies impacting the global hotel business by Robert Cole of RockCheetah. The presentation for the Hotel Technology Next Generation 2014 North American Conference held Wednesday, March 5, 2014 at the Rancho Bernardo Inn in San Diego, California.
HSMAI – Hotel Management Company Sales & Marketing Roundtable
October 10, 2013 By Leave a Comment
A presentation discussing the changing hotel distribution landscape by Robert Cole of RockCheetah. The briefing was designed to address emerging trends impacting revenue management. The audience was the Hospitality Sales & Marketing Association International’s hotel management company sales & marketing executive roundtable held Thursday, October 10, 2013 at the Crowne Plaza Washington National Airport in Arlington, Virginia,
Rental Car Pricing, Tax & Fee Demolition Derby
June 14, 2013 By Leave a Comment
A fourteen dollar daily rate sounds like a great deal for an mid-size rental car – until the total for a three day rental comes to $83.56. That’s right, 98.95% in taxes and fees. If that seems excessive, one can always get to a lower percentage by renting a Mustang Convertible for $210.64 per day or $842.04 for three days – that’s works out to only 33.25% ($210.12) in taxes and fees. But the most disturbing part is the inaccurate calculations used for taxes and fees. With errors that never seem to work out in favor of the traveler.
How Big Data, Deep Web & Semantic Technologies Change Travel Marketing
April 17, 2013 By 1 Comment
Big Data, The Deep Web and the Semantic Web are all buzzwords that are bandied about, but they represent very real technologies that will dramatically alter the foundations of travel marketing. Robert Cole’s Keynote presentation to the 2013 Association of Travel Marketing Executives addresses the main benefits of deploying the technologies. Incredible opportunities exist for those who smartly plan to adopt the technologies to effectively engage with travelers.
Transforming Supplier-driven Travel Booking Experience
February 14, 2013 By 3 Comments
The personalization and customization of the customer experience will mark the greatest transformation for travel booking. To sustain relevance and foster loyalty, travel sellers and suppliers will need to focus on understanding the context of traveler behaviors to create sustainable value in an effort to extend lifelong customer relationships. A Tnooz-Monetate webinar titled “Transforming the Supplier-driven Travel Booking Experience” included presentations by RockCheetah founder Robert Cole and Monetate CMO, Kurt Heinemann.
ATME Presentation – Collision of SEO and Social, Who Draws the Creepy Line?
October 31, 2012 By Leave a Comment
Robert Cole presented “The Collision of SEO & Social – Who Draws the Creepy Line?” for the Association of Travel Marketing Executives (ATME) Annual Conference held on June 27, 2012 at the W City Center in Chicago, Illinois. Travel industry marketing leaders were challenged to think about the ethical and privacy implications of their strategies.
How to Get Found – Search, Social, Local and Mobile | SkiTops
August 12, 2012 By Leave a Comment
SkiTops, the Ski Tour Operator Association, invited Robert Cole to give the keynote presentation at its annual SkiTops University event on July 31, 2012 at Grans sierra Resort and Casino in Reno, Nevada. The subject was how Search, Social, Local and Mobile was impacting travel marketing and technology, as well as the ski industry. The conference also featured a presentation by Roy Tuscany of the High Fives Foundation, a non-profit that supports athletes that have sustained life altering injuries while participating in winter action sports.
SkiTops University – Search, Social, Local and Mobile, How to Get Found
July 31, 2012 By Leave a Comment
SkiTops, the Ski Tour Operator Association, invited Robert Cole to give the keynote presentation at its annual SkiTops University event on July 31, 2012 at Grand Sierra Resort and Casino in Reno, Nevada. The subject was how Search, Social, Local and Mobile was impacting travel marketing and technology, as well as the ski industry.
Collision of SEO and Social – Where’s the Creepy Line?
June 27, 2012 By Leave a Comment
Changing rules, or a complete lack of rules governing the use of Search Engine Optimization (SEO) methods to increase Social Media ranking results in many groups using new technology to approach and cross the Creepy Line. The presentation is a discussion of the issues in play and what travel companies can do to engage customers and avoid crossing the creepy line – even when competitors are behaving badly.
