Enterprise Rent-a-Car’s Seattle location received the 2010 Unsuspecting Travel Hero Award for providing a completely unexpected, pleasant, efficient and highly personalized experience with the typically mundane task of picking up an off-airport rental car. In a year highlighted by stays in luxury hotels, flying first class and endless discussions of how travel experiences can be improved, it is obvious that great service delivery and exceeding customer expectations still reigns supreme. Recognized for undermining its fundamental brand promise by gutting its hotel ratings policy, Hotwire received the 2010 Unsuspecting Travel Zero Award. Hotwire’s new hotel ratings criteria not only replaces formerly clear and detailed descriptions with ambiguous and nonsensical drivel, but creates loopholes for the company to sneak lower quality hotels into higher categories. Hotwire’s leaders should be ashamed of confusing what they apparently thought was cleverness with outright customer hostility.
Archives for January 2011
My Twitter Digest for the Past Week 2011-01-10
Can I retire my 1983 Compaq Portable now? RT @NormTravelTech: http://bit.ly/hpWGQA CES Best of Show. End of the laptop era? # Happy to see the cold temperatures in Dallas – won't need to use the hyperbaric thawing chamber before my trip tomorrow 🙂 # 17 digital marketing trends for 2011 from @AshleyFriedlein http://j.mp/hPc8jI via @Econsultancy […]
Five Year US Hotel Occupancy – Average Rate – RevPAR Comparison
The US hotel industry is recovering but still has considerable territory to cover before regaining the profitability seen in 2007 & 2008. To offer a more complete picture of the US hotel industry as a whole over the past five years, below are full year-over-year comparisons of the three bellwether metrics for the global hotel industry: Occupancy Percentage (Occ), Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR.) Additionally, a linear presentation of the same data is provided to more clearly illustrate the trends over time. Finally, the peaks and valleys for each metric are provided. This information clearly depicts the US hotel industry as showing marginal improvement over the depths of the recession in 2009, but far from nearing the heady performance of 2007 & 2008.
My Twitter Digest for the Past Week 2011-01-03
The RobertKCole Daily is out! http://bit.ly/i0PHUs â–¸ Top stories today by @hotelchatter @jaunted # The RobertKCole Daily is out! http://bit.ly/bmN1Oo # The RobertKCole Daily is out! http://bit.ly/bmN1Oo â–¸ Top stories today by @flyingwithfish @fodorstravel # The RobertKCole Daily is out! http://bit.ly/bmN1Oo â–¸ Top stories today by @kevinlukemay # The RobertKCole Daily is out! http://bit.ly/bmN1Oo # […]
