How Google Can Help Enhance Online Travel Research

Recent studies have shown that the research phase of the seven-step online travel process is becoming frustrating for consumers. Many travelers search a large number of sites or spend extended periods of time seeking information regarding airlines, hotels, car rentals, attractions and destinations that are best suited to their interests and needs. Google, with its massive search traffic and extensive advertising platform is well suited to help the travel industry improve travel research. In addition to many innovative tools that are currently offered, Google could help travel marketers by embracing travel industry standards and working to create persona-based traveler profiles that will better align the products of travel suppliers with customer needs.